Privacy Policies:

Your privacy is of the utmost importance to Stitch Sensations.  We will protect the privacy of our customers and visitors to the greatest extent possible.  We never sell or rent any information about our customers or visitors to anyone outside our organization.

We may use cookies to recognize returning customers and visitors and to customize content for each individual.

We maintain visitor-furnished information only as necessary to fill your order and to provide customer service. All individual information is maintained in a secure database.  We use SSL encryption to secure transmission of sensitive data.

If you join our mailing list, instructions to opt-out of future mailings will be included.  Any e-mail we send you will offer the option to opt-out of future mailings.

Return Policies:

Non-personalized items may be returned to Stitch Sensations if they are in their original undamaged condition for a refund or credit within 15 days of receipt of the item. Stitch Sensations should be contacted prior to returning an item to receive a Returned Merchandise Authorization (RMA) number. The customer is responsible for the cost of returning the item to Stitch Sensations.

Personalized items may be returned to Stitch Sensations only in the event that the item was received in a damaged condition or an error was made in the personalization by Stitch Sensations. Only exchanges will be made for returned personalized items - No refunds are given. If the personalization error was made by the customer, the item may not be returned. All items that qualify for an exchange must be returned within 15 days of receipt of the item. Stitch Sensations should be contacted prior to returning an item to receive a Returned Merchandise Authorization (RMA) Number.

If you need to contact Stitch Sensations regarding the return of an item, please see our contact information here.

Product Representation & Changes:

Stitch Sensations attempts to represent the items sold on this web page as closely as possible. Please note, however, that actual items may on occassion differ from their web page representation. These differences will generally be due to occassional manufacturing changes, as well as the variables involved in viewing digital images. If exact product specifications are necessary, it is the responsibility of the customer to contact Stitch Sensations for clarification before purchasing an item.

Other Policies:

Please see our Frequently Asked Questions page for more information about Stitch Sensation's policies.